Question 1

What services does Window Property Rentals provide?

Accepted Answer

We offer comprehensive property management for both long-term and short-term rentals, including tenant sourcing, rent collection, maintenance coordination, property inspections, and guest management. Our team ensures that your property is well-maintained and generating optimal returns.

Question 2

How does Window Property Rentals handle tenant or guest screening?

Accepted Answer

For long-term rentals, we conduct thorough tenant background checks, including credit, employment, and rental history. For short-term stays, we screen guests through our booking platforms, verifying identities and maintaining strict guest policies to ensure your property is in good hands.

Question 3

How do you handle maintenance requests?

Accepted Answer

We have a dedicated maintenance team that promptly addresses all issues. Tenants or guests can easily submit requests online, and we coordinate necessary repairs or upkeep while keeping you informed every step of the way.

Question 4

What is the difference in your approach between long-term and short-term rentals?

Accepted Answer

Long-term rentals focus on securing reliable tenants and maintaining steady rental income, while short-term rentals involve frequent guest turnovers, dynamic pricing, and property upkeep between stays. Our team adapts to the unique needs of each, ensuring optimal performance for both.

Question 5

How do I receive payments from my rental?

Accepted Answer

All rental income is processed through our secure system, with automated payments sent directly to your account. For short-term rentals, payments are typically released after each guest's stay; for long-term rentals, payments are made on a monthly basis.

Question 6

How often will I receive updates about my property?

Accepted Answer

All property owners are assured of transparency when working with us. Window Property Rentals provides all property owners with a portal where they can view all their property activities in a click. 
We also provide additional reports like performance updates for long-term rentals and weekly or monthly reports for short-term rentals, including booking stats, guest feedback, and income summaries.

Question 7

How do you market my property for rent?

Accepted Answer

We use a combination of online platforms, social media, and listing websites to maximize your property's exposure. For short-term rentals, we optimize your property’s presence on booking platforms like Airbnb, Vrbo and Booking.com. For long-term rentals, we advertise on leading rental sites and local channels.

Question 8

Can I switch between long-term and short-term rental management?

Accepted Answer

Yes! We can seamlessly transition your property between long-term and short-term rental strategies depending on market conditions and your preferences. Our team will advise you on the best options for maximizing your returns.

Question 9

What are your fees for property management?

Accepted Answer

Our fees vary based on the services required and whether you opt for long-term or short-term management. Please contact us for a detailed breakdown of our pricing and what’s included. Click HERE

Question 10

What should I do if I have concerns or need assistance?

Accepted Answer

You can reach us via phone or email anytime. We’re committed to providing excellent customer service and will address your concerns promptly.
Email: rentals@windowpropertygroup.com 
Phone: 0422 178 332 / 0409 811 726

Frequently asked questions