Tenants
Making renting a seamless and enjoyable experience.
The Tenant Portal
We streamline everything from payments to maintenance requests. ​​
​With the portal, you can:​
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Pay Rent: Easily set up direct debit, credit card payments, or use BPAY/EFT through the app.
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Request Maintenance: Lodge and track maintenance requests directly from your smartphone or computer.
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Access Your Documents: View your lease agreements, payment history, condition reports, and more—all in one place.
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Communicate with Your Manager: Chat directly with your Property Manager for any queries or support needs.
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Moving In Made Easy
Welcome Packet
Gain access to house rules, emergency contact numbers, and a local area guide.
Utility Setup
Need help connecting electricity, water, or internet? Let us know, and we’ll guide you.
Dedicated Support
Our team is always available to assist with any questions or concerns you may have during your stay.
Maintenance & Repairs
Keeping your home in top shape is our priority but maintaining the quality and safety of your home is a shared responsibility.
Here’s what you need to know:
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Lodging Requests: Use Managed App to report maintenance issues with detailed descriptions and photos for quick resolutions.
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Urgent Issues: For emergencies like gas leaks, burst pipes, or storm damage, give us a call or email us to report immediately to prioritize safety and property integrity.
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Preventative Care:
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Water Damage: Report leaks promptly and avoid water pooling.
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Gardens: Maintain outdoor spaces as required by your lease.
Compliance & Reporting
At Window Property Rentals, we value your cooperation in maintaining compliance with rental agreements and local regulations. If you notice any issues, have questions, or need to report concerns, we’re here to assist.
For fast resolution to your queries, reach out to our team at rentals@windowpropertygroup.com.
Chatbot Support
Need quick answers? Our chatbot is available 24/7 to assist with FAQs, guide you through our platforms, or connect you to support.
Start a chat and get the help you need instantly.
